Customer Satisfaction Survey Sampling

Thirteen counties are randomly selected for the annual customer satisfaction survey (CSS) (see Table 1). Staff in each selected county are responsible for assembling the sampling frame, which is comprised of customers who fulfill the following requirements:

  1. attend a planned activity including, workshops, seminars and field days,
  2. visit the extension office to obtain information, or
  3. telephone for information during the month of either September or October.

A systematic sample of 60 names will be selected, half from the list of workshop attendees and half from the list of "walk-in" and telephone customers. Faculty in Program Development and Evaluation will assist county faculty in conducting the sampling process.


Table 1. Counties selected randomly for the annual customer satisfaction survey.
1997, 2002 1998, 2003 1999, 2004 2000, 2005 2001, 2006

Baker

Bradford

Alachua

Broward

Bay

Calhoun

Brevard

Dade

Collier

Charlotte

Duval

Clay

DeSoto

Columbia

Citrus

Glades

Dixie

Escambia

Franklin

Hardee

Highlands

Hendry

Flagler

Gadsden

Hillsborough

Holmes

Lake

Gilchrist

Indian River

Jackson

Jefferson

Liberty

Gulf

Leon

Lafayette

Okaloosa

Madison

Hamilton

Orange

Levy

Osceola

Monroe

Hernando

Pinellas

Manatee

Pasco

Palm Beach

Lee

Putnam

Marion

Polk

St. Johns

Martin

St. Lucie

Nassua

Seminole

Sumter

Suwannee

Santa Rosa

Okeechobee

Volusia

Wakulla

Taylor

Walton

Sarasota

     

Washington

Union

Revised by Glenn D. Israel, August 6, 2001