Customer Satisfaction Survey Sampling

Thirteen counties are randomly selected for the annual customer satisfaction survey (CSS) (see Table 1). Staff in each selected county are responsible for assembling the sampling frame, which is comprised of customers who fulfill the following requirements:

1. attend a planned activity including, workshops, seminars and field days,
2. visit the extension office to obtain information, or
3. telephone for information during the month of either September or October.

A systematic sample of 60 names will be selected, half from the list of workshop attendees and half from the list of "walk-in" and telephone customers. Faculty in Program Development and Evaluation will assist county faculty in conducting the sampling process.

Table 1. Counties selected randomly for the annual customer satisfaction survey.
1997, 2002	1998, 2003	1999, 2004	2000, 2005	2001, 2006
Baker	Bradford	Alachua	Broward	Bay
Calhoun	Brevard	Dade	Collier	Charlotte
Duval	Clay	DeSoto	Columbia	Citrus
Glades	Dixie	Escambia	Franklin	Hardee
Highlands	Hendry	Flagler	Gadsden	Hillsborough
Holmes	Lake	Gilchrist	Indian River	Jackson
Jefferson	Liberty	Gulf	Leon	Lafayette
Okaloosa	Madison	Hamilton	Orange	Levy
Osceola	Monroe	Hernando	Pinellas	Manatee
Pasco	Palm Beach	Lee	Putnam	Marion
Polk	St. Johns	Martin	St. Lucie	Nassua
Seminole	Sumter	Suwannee	Santa Rosa	Okeechobee
Volusia	Wakulla	Taylor	Walton	Sarasota
			Washington	Union

Revised by Glenn D. Israel, August 6, 2001

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